Challenge

In response to falling gold prices, there was a mandate to reduce operational costs in a department of 135 employees, 40% of whom came from the local community, without compromising environmental compliance or triggering unrest.  

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Approach

A strategic mix of business improvement methodologies, change management practices, and stakeholder engagement were deployed. 

 

​Solution

The focus was on eliminating non critical activities. Transparent communication and inclusive engagement empowered employees to contribute cost-saving ideas.

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Outcome

The department was streamlined from 135 to 60 employees, synergies were established, improving efficiency that generated $11 million savings over three years, exceeding set targets. Importantly, the transition was smooth, gaining community 

and regulator support, and reinforcing a culture of continuous improvement.